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Shipping policy
Delivery Area: We currently ship to addresses within Australia only.
Shipping Costs
All shipping costs are automatically calculated at checkout according to your postcode and delivery location.
Order Processing
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Processing Time: Orders are processed within 1–2 business days (Monday to Friday).
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Cut-off Time: Orders placed before 3:00 PM AEST will be processed the same day. Orders placed after this time will be processed the next business day.
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Non-Processing Days: Unfortunately we do not process or ship orders on weekends or public holidays.
Delivery Times
Estimated Arrival: Your order should arrive within 3-8 business days after processing, depending on your location within Australia.
NSW + VIC: 3-5 days
STH AUST. + TAS + QLD: 4-8 days
WA + NT: 5-11 days
Shipping Carriers & Tracking
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Trusted Couriers: We ship using reliable carriers such as Australia Post and Aramex.
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Tracking Info: Once your order is on the way, you’ll receive an email with tracking details so you can follow its journey.
Lost or Damaged Orders
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Damaged Items: If your order arrives damaged, please contact us within 48 hours so we can arrange a replacement or refund.
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Lost Orders: If your order hasn’t arrived and appears to be lost in transit, contact us right away and we’ll assist promptly.
Returns
Need to return an item? No worries! We try to make the process as smooth and hassle-free as possible! We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Reach out to us at korraliving.au@gmail.com. Plus check out our Refund Policy located at the bottom of our homepage.